Hotel Policies

Your comfort. Your privacy. Your peace of mind.

At Bayforte Hotel and Suites, we believe every stay should be comfortable, seamless and memorable. Our hotel policies are designed to ensure a pleasant experience for all our guests while maintaining the standards of service, safety and hospitality we are committed to.

Please take a moment to review the following information before making a reservation or checking in.

Reservations and Booking

All reservations are subject to room availability and confirmation by Bayforte Hotel and Suites.

Guests are required to provide accurate personal and booking information when making a reservation. Any special requests should be communicated in advance and are subject to availability.

A booking is considered confirmed once the hotel’s reservation and payment requirements have been fulfilled.

Check-in and Check-out

Our standard check-out time is 12:00 noon.

Guests are encouraged to confirm their check-in time and any special arrival arrangements with the hotel before their visit.

Requests for late check-out or an extension of stay should be made through reception and are subject to availability and additional charges.

Payment Policy

All guests are required to settle their accommodation charges and any additional expenses incurred during their stay.

Payments must be made through the hotel’s approved payment channels. Guests are encouraged to retain their payment receipts for reference.

Outstanding bills must be settled before departure.

Cancellation and Refund Policy

We understand that travel plans may change.

Guests who wish to cancel or modify a reservation are advised to contact the hotel directly as early as possible.

Cancellation charges and refund eligibility are subject to the terms and conditions communicated at the time of booking.

Approved refunds will be processed through the appropriate payment channel.

Guest Registration and Occupancy

For the safety and comfort of all guests, valid identification is required upon check-in.

Only registered guests are permitted to occupy hotel rooms. Visitors must report to reception and comply with the hotel’s visitor guidelines.

Additional occupants or overnight visitors may require prior approval and may attract additional charges.

Guest Conduct

We are committed to maintaining a peaceful and welcoming environment for everyone.

Guests are expected to treat fellow guests, hotel staff and hotel property with respect.

Excessive noise, disruptive gatherings, abusive behaviour, harassment or any activity that interferes with the comfort and safety of others will not be tolerated.

Smoking Policy

To maintain a clean, comfortable and healthy environment, smoking is prohibited in guest rooms and designated non-smoking areas.

Guests who violate this policy may be subject to additional cleaning charges or other applicable penalties.

Care of Hotel Property

Guests are kindly requested to handle all hotel facilities, furniture, equipment and amenities with care.

Any damage, loss or destruction of hotel property caused by a guest or their visitor may attract repair or replacement charges.

A minimum damage charge of ₦50,000 may apply where appropriate, subject to management assessment.

Safety and Security

The safety and well-being of our guests remain a priority.

Guests are encouraged to secure their personal belongings and report any security concerns to reception immediately.

Unauthorised access, unlawful activities and the misuse of safety equipment are strictly prohibited within the hotel premises.

Lost and Found

Items left behind after check-out will be documented and kept by management for a reasonable period.

Guests who believe they have left an item behind may contact the hotel for assistance.

Where delivery of recovered items is requested, the cost of delivery will be borne by the guest.

Privacy and Personal Information

Bayforte Hotel and Suites respects the privacy of its guests.

Personal information collected during reservations, check-in and other hotel interactions will be handled responsibly and used for legitimate purposes relating to bookings, guest services, security and hotel operations.

We do not encourage guests to share sensitive personal or payment information through unofficial channels.

Hotel Facilities and Services

Guests are welcome to enjoy the facilities and services available at Bayforte Hotel and Suites.

The use of hotel facilities is subject to availability, designated operating hours and any applicable terms or charges.

Guests are expected to use all facilities responsibly and follow any instructions provided by hotel staff.

Management’s Right

Bayforte Hotel and Suites reserves the right to take appropriate action where a guest’s conduct, non-payment or violation of hotel policies compromises the safety, comfort or peaceful enjoyment of other guests.

Such action may include restricting access to certain facilities or terminating a guest’s stay, subject to applicable laws.

Policy Updates

Bayforte Hotel and Suites reserves the right to update these policies when necessary to reflect changes in hotel operations, services or applicable requirements.

The latest version of our policies will be published on this website.

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